Return & Refund Policy

At Darin's Shoes, we genuinely care about your experience — from the moment you browse our collection to long after your order arrives at your door. If something isn't right, we're here to make it right. Please take a moment to familiarize yourself with how we handle returns, refunds, and exchanges.

Can I Return My Order?

We gladly accept returns submitted within 30 days of the date your order was delivered. To be eligible, your return must meet all of the following:

  • The footwear has not been worn or used
  • The original box and packaging are included
  • All tags, insoles, and accessories are still attached or enclosed
  • The item shows no signs of wear, damage, or alteration
  • You have your order confirmation or proof of purchase on hand

Items returned outside these conditions may not be accepted for a refund. We do not charge restocking fees on eligible returns.

Items We Cannot Accept Back

Because worn footwear cannot be resold, the following items are final sale and not eligible for return:

  • Footwear that has been worn
  • Items marked as final sale or clearance
  • Gift cards
  • Custom or personalized orders

How to Start a Return

Please reach out to our team before sending anything back — we'll walk you through the process and provide the appropriate return address once your request is reviewed and approved.

Email: support@darinsshoes.shop
Phone: +1 626-310-6021

Unauthorized returns sent without prior approval may not be processed.

How Refunds Work

After we receive and inspect your returned item, we'll send you a notification about whether your refund has been approved. If approved, the amount will be returned to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your bank or payment provider.

Please note that shipping costs are generally non-refundable. Exceptions are made when:

  • You received the wrong item
  • Your order arrived damaged
  • There is a confirmed manufacturing defect

Exchanges

Need a different size or received the wrong pair? We're happy to help with exchanges in the following situations:

  • The size you received doesn't match what you ordered
  • Your item arrived damaged or defective
  • An incorrect product was shipped to you

Reach out to us within 7 days of delivery to get the exchange process started.

Received a Damaged or Wrong Item?

We sincerely apologize if your order didn't arrive as expected. Please contact us right away and include the following so we can resolve things quickly:

  • Your order number
  • Clear photos of the item(s) in question
  • Photos of the packaging, if relevant

We'll review everything and work toward the best resolution for you as soon as possible.

Canceling an Order

Need to cancel? You have up to 12 hours from the time of purchase to request a cancellation. Once your order has moved into processing, we may no longer be able to stop it.

When Will My Order Be Processed?

Orders placed before 5:00 PM Pacific Standard Time (PST) on a business day are typically processed that same day. Orders placed after the cut-off time, on weekends, or on public holidays will be picked up on the following business day.

What About Shipping Delays?

We ship via standard US carriers. While rare, delays can occur during peak seasons like holidays or due to carrier disruptions. If your order is more than 3 business days past the estimated delivery date, contact us at support@darinsshoes.shop and we'll investigate right away.

Get in Touch

Darin's Shoes
2540 N Carroll St, North Las Vegas, NV 89030 USA
Email: support@darinsshoes.shop
Phone: +1 626-310-6021

Thank you for choosing Darin's Shoes. We value your trust and are always working to make your shopping experience as smooth and enjoyable as possible.