Shipping Policy

We know how exciting it is to wait for a new pair of shoes — and at Darin's Shoes, we work hard to get your order to you as quickly and reliably as possible. Here's everything you need to know about how we ship.

When Will My Order Be Processed?

Our team processes orders Monday through Friday. We don't process orders on weekends or public holidays.

Daily cut-off time for our Darin's store: 5:00 PM Pacific Standard Time (PST)
Typical processing window: 1–3 business days

If your order comes in after the daily cut-off, it'll be picked up first thing the next business day. Once your order ships, you'll receive a confirmation email with your tracking details.

How Long Will Delivery Take?

Delivery times depend on where you're located and which carrier handles your shipment. Here's a general guide:

Within the United States

Standard Shipping: 5–10 business days

International Orders

Estimated Delivery: 7–15 business days

Keep in mind that these are estimates, not guarantees. Holidays, extreme weather, or unexpected carrier delays can occasionally push delivery times back.

What Does Shipping Cost?

Shipping rates are calculated at checkout and depend on a few factors:

Where your order is being delivered
The weight of your items
The shipping method you choose

From time to time, we run free shipping promotions on qualifying orders — keep an eye out for those!

Tracking Your Order

As soon as your order leaves our hands, we'll email your tracking information to the address you used at checkout. Please give it up to 48 hours for the tracking link to show live updates after your shipment confirmation arrives.

Double-Check Your Shipping Address

Please make sure your delivery address is accurate before completing your order. Unfortunately, we're unable to take responsibility for delays or lost packages that result from incorrect or incomplete address details entered at checkout. If you spot a mistake right after ordering, contact us immediately and we'll do our best to help.

What If My Package Is Lost or Delayed?

If your order seems stuck or goes missing in transit, don't hesitate to reach out to our support team. If your order is more than 3 business days past the estimated delivery date, contact us at support@darinsshoes.shop and we'll open a carrier investigation within 24 hours.

International Orders: Customs & Duties

Shipping internationally? Please be aware that your country may charge import duties, customs fees, or taxes upon delivery. These charges are determined by your local customs authority and are the buyer's responsibility — they are not included in what you pay at checkout. If you're unsure about duties for your country, we recommend checking with your local customs office before ordering. We're happy to help answer questions at support@darinsshoes.shop.

Shipping Restrictions

There may be certain locations we're unable to ship to due to carrier limitations or legal requirements. If we're unable to ship to your location, we will notify you within 1–2 business days and issue a full refund.